Return Policy

Returns and Exchanges:

We expect you’ll be very happy with your purchase. 

  • Shipping and handling charges are non-refundable.
  • Return shipping charges are the buyers responsibility. We recommend insuring returns for full value as it is the responsibility of the customer to ensure safe delivery to Compact Camping Concepts.
  • We do not accept C.O.D. returns.
  • Returned merchandise will be inspected before issuing a refund or exchange.
  • A refund will be processed (less original shipping and handling costs) to your PayPal account or credit card 7 to 14 days after we receive the returned product.
  • We charge a re-stocking fee of 20% on returns. In the case of discounted or shipping specials, the actual cost of shipping will be charged.

Some of our items are stock parts which are returnable.

Other items are built to order or special ordered per customer requirements, these parts are not returnable. You will see built to order or special ordered per customer requirements in the product description of these. If you are unsure or have any questions about products and your needs, please “Contact Us”.

In the case you wish to return a stock part for exchange or refund, returns must be pre-approved and are accepted within 15 days of payment date. Returned items must be in original packaging and unused. Once an item has been used it can not be returned or refunded.

For product exchanges, item(s) must be returned unused and in re-sale condition (as outlined above). A written explanation of the exchange with your contact info, including an original purchase receipt must accompany the product. Any additional expenses and/or shipping charges will be the responsibility of the buyer.